Privacy Policy

Pinnacle Training Group ("Pinnacle," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, contact us, apply to or participate in the Leasing Industry Foundations & Training (LIFT), or submit information through forms on our website.

This policy is intended to describe our general website and program-related privacy practices. Certain activities, including any background screening, may be subject to separate notices, disclosures, authorizations, or consent forms where required.

1. Information We May Collect

Depending on how you interact with us, we may collect information you provide directly, including:

• Contact information, such as your name, email address, telephone number, and mailing address.
• Application and eligibility information, such as employment history, education, residency or service-area information, program eligibility information, and responses to application questions.
• Information needed to administer training, enrollment, participant support, employer connections, and program evaluation.
• Government-issued identification information or other identity-verification information when reasonably necessary for enrollment, eligibility verification, compliance, or program administration.
• Information and authorization related to a background screening, if a background screening is required. Any screening conducted through a third-party provider may also be governed by separate disclosures, authorizations, and the provider's privacy practices.
• Employer or partner information submitted through LIFT Connects or other partnership forms.
• Communications and other information you choose to provide when you contact us.

We may also automatically receive limited technical information when you use our website, such as IP address, browser or device type, pages visited, referring pages, and general website usage information. The specific information collected may depend on the website platform, hosting provider, analytics tools, and cookie settings in use.

2. How We May Use Information

We may use information we collect to:

• Respond to inquiries and communicate with applicants, participants, employers, partners, and other visitors.
• Review applications and determine or verify program eligibility.
• Administer enrollment, training, participant services, scheduling, communications, and program operations.
• Support career-readiness activities and, where appropriate and with applicable permissions, facilitate introductions or connections with participating employers or placement partners.
• Coordinate employer and community partnerships.
• Maintain records, evaluate program effectiveness, improve our services, and support reporting or compliance obligations.
• Protect the security and integrity of our website, systems, participants, and operations.
• Comply with applicable laws, regulations, contractual requirements, subpoenas, court orders, or other lawful requests.

3. How Information May Be Shared

We do not sell or rent personal information. We may share information only as reasonably necessary for the purposes described in this policy, including with:

• Service providers that support website hosting, forms, communications, data storage, technology, screening, or other operational functions.
• Workforce, education, community, funding, or program partners when necessary to administer services, confirm eligibility, meet reporting requirements, or support the program, and where permitted by law.
• Participating employers or placement partners when appropriate for career connections and with applicable permission or as otherwise disclosed to you.
• Government agencies, regulators, law enforcement, courts, or other parties when disclosure is required or permitted by law.
• A successor or affiliated organization in connection with a merger, reorganization, sale, or transfer of all or part of our operations, subject to applicable law.

4. Sensitive Information

Please do not submit sensitive personal information unless it is specifically requested through an appropriate process. When we request information such as government-issued identification or information needed for screening or eligibility verification, we intend to collect only information reasonably necessary for the stated purpose. Sensitive information should not be sent by ordinary email unless we specifically instruct you to do so and an appropriate secure method is available.

5. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, electronic transmission, or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to administer our programs and operations, and to satisfy legal, contractual, funding, licensing, recordkeeping, or compliance requirements. When information is no longer needed, we may delete, destroy, or de-identify it as appropriate.

6. Cookies and Website Analytics

Our website or service providers may use cookies and similar technologies for essential website functions, security, performance, and analytics. The tools used on the site may change over time. Where available, you may be able to control cookies through your browser settings or other website controls.

7. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for the privacy, security, or content of third-party sites or services.

8. Children's Privacy

Our website and LIFT program are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If we learn that such information has been collected, we will take reasonable steps to address it.

9. Your Choices and Questions

You may contact us to ask questions about this Privacy Policy or about personal information you have provided to us. Depending on the circumstances and applicable law, we may be able to update or correct information in our records. Contact us at info@pinntraininggroup.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. The effective date at the top of this page will indicate when the policy was last updated.

11. Contact Us

Pinnacle Training Group
311 Boulevard of the Americas, Lakewood, NJ 08701
Email: info@pinntraininggroup.com